Delivery & Returns

INFORMATION

FREE DELIVERY

We offer free & fast delivery within 1-5 days across Europe on all orders. Or you can choose to click & collect from our warehouse in Venlo, Netherlands.

RETURNS POLICY

If you would like to return your Screen With Envy products, that is no problem, we offer a no questions asked 14-day returns policy. Read below for more info.

CLICK & COLLECT

Using code COLLECT10, you can save 10% when you click & collect from our warehouse in Venlo, Netherlands. Simply quote the discount code on checkout.

INSTALLS SERVICE

Want one of our products but don't know how to install it? Speak with one of our advisors and we can book in an installation and take the pressure off you.

CUSTOM ORDERS

We have in-house designers & specialist tools to be able to cut & dispatch custom screens within 24 hours. For other products, please speak to one of our specialists for exact timings.

DELIVERY LOCATIONS

Screen With Envy's warehouse is in Venlo, Netherlands meaning we can deliver all across Europe to locations such as France, Spain, Belgium, Ireland and many more other countries all free of charge.

FREE DELIVERY

We take pride in our products, and we're dedicated to making sure your delivery is as seamless as possible. Delivery is free on all orders as we can't wait to see your home & garden transformations.

Sophie B
Frequently

ASKED QUESTIONS

HOW & WHERE DO YOU DELIVER?

We deliver all throughout Europe with many of the countries being delivered to free of charge. European orders are shipped the same day if placed before 12 noon, or the next day if placed after 12 noon. We send them from our warehouse in the Netherlands and delivery times may vary, but should not exceed 5 days. You will be kept informed by email with details of the estimated arrival time as soon as your order is processed.

WHAT IF I CHANGE MY MIND?

Absolutely no problem. We offer a 14-day no questions asked returns policy. You can change your mind at any time once your order is placed. Simply contact us and we will cancel your order. If the order has already left us simply send it back to us, no questions asked. You are liable for the cost of the return. We offer free delivery but cannot offer free returns. Please get in touch if you would like our return details. We cannot accept returns for any items that have been installed.

WHAT IF MY PRODUCTS ARRIVE DAMAGED?

We go to great lengths to protect our screens. In the extremely unlikely event that your goods are damaged on arrival please contact us with a picture of the damage as soon as possible so we can raise this with our delivery partners and resolve as quickly as possible. If you can see some of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. You must then also notify us within 7 days of this to arrange collection or replacement of the damaged items. Failure to do so within this period of time means we are unable to proceed with a claim from our couriers and any replacements or refunds will then be at our discretion.

I WOULD LIKE TO RETURN MY PRODUCTS

If you would like to return your screens, that is no problem, we offer a no questions asked 14-day returns policy. Due to the large size of the products we cannot offer free returns as we offer free delivery so you are liable for the cost of the return. The return address is Screen With Envy, Venrayseweg 130C Fresh Park Venlo 5928 RH The Netherlands. Please also attach a note with your order number to speed up the refund process and we strongly suggest taking photos prior to dispatch and insurance on the return in case of damage in transit. We reserve the right to deduct an amount from the refund should there be any damage caused to the screen by the client that would make it unsaleable. For example, if you had drilled into the screen before returning it to us.

Any further questions on deliveries or returns, please contact us.

The story so far

2017

I started the business when I was pregnant with my third baby, my house was overrun with screens and we picked and packed every order ourselves.

2018

I added more designs and developed our posts to fit perfectly with the screens. We took a tiny warehouse space in London and some nights we couldn`t even shut the door it was so full.

2019

I released our fence and gate collections this year. We also outgrew our tiny warehouse space and moved into a bigger unit. We developed an amazing team.

2020

In 2020, COVID tested us all. I was homeschooling my children whilst trying to develop and release more product lines. We opened two more warehouses this year, Venlo and Aylesbury.

2021

This year has been our best yet. We have continued to grow and employ in a time of economic uncertainty. We also brought out exciting new lines, with more to come...